REFUND POLICY

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Yooz.sale Ltd

2. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

3. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.

4. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

5. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.

6. Once your return is received and inspected, we'll contact you to let you know whether your refund will be processed or not, and credit your original payment method within a certain amount of days. 

7. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take several days to credit your account. 

8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

9. We do not accept any e-liquid back due to health and safety reasons, make sure you order correctly.

How To Return an Item

 Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 28 days of your purchase.

 1. Please email [email protected] to request a refund

 2. Send your returned item to:

Name:M001YT  

Tel:+63178181290

Add:NO 5 hala rapat baru 19b kawasan perindustrian kinta jaya 31350 ipoh perak 

3. Include in your package a signed letter stating the reason for your return and the original receipt.
Cancellations

 Please email us at [email protected] and we can deal with your order quickly